Privacy Policy
Your privacy is important to us. Learn how we handle your data.
1. Introduction
This Privacy Policy describes how Plex Host ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our game server hosting services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal information.
2. Information We Collect
We collect several types of information from and about users of our services: (a) Personal Information: When you create an account, we collect personal information such as your name, email address, billing address, and payment information (processed securely through third-party payment processors). (b) Account Information: We collect information about your account settings, preferences, and subscription details, including your selected plan, billing cycle, and payment history. (c) Server Information: We collect information about your game servers, including server configurations, installed software, server names, IP addresses, resource usage (CPU, memory, disk space), and performance metrics. (d) Usage Data: We automatically collect information about how you use our services, including log files, access times, browser type, device information, IP addresses, and service usage patterns. (e) Communication Data: We collect information from your communications with us, including support tickets, emails, chat messages, and feedback. (f) Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, preferences, and device information. See Section 10 for more details.
3. How We Collect Information
We collect information through various means: (a) Directly from You: When you provide information directly to us, such as when you create an account, update your profile, make a purchase, or contact us for support. (b) Automatically: When you use our services, we automatically collect certain information through cookies, log files, and other tracking technologies. (c) From Third Parties: We may receive information from third-party service providers, such as payment processors, authentication providers (e.g., OAuth providers), and analytics services. (d) From Your Use of Services: We collect information generated by your use of our services, including server logs, usage metrics, and performance data.
4. How We Use Your Information
We use the information we collect for the following purposes: (a) Service Provision: To provide, maintain, and improve our services, including server provisioning, management, monitoring, and support. (b) Account Management: To create and manage your account, process payments, send invoices, and communicate with you about your account and subscription. (c) Customer Support: To respond to your inquiries, provide technical support, troubleshoot issues, and resolve disputes. (d) Communication: To send you service-related communications, including notifications, updates, security alerts, and administrative messages. (e) Security: To protect the security and integrity of our services, prevent fraud, abuse, and unauthorized access, and ensure compliance with our Terms of Service. (f) Analytics and Improvement: To analyze usage patterns, improve our services, develop new features, and conduct research and analytics. (g) Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests, and to enforce our legal rights. (h) Marketing (with consent): With your consent, to send you marketing communications about our services, promotions, and updates. You can opt out at any time.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal bases: (a) Contract Performance: To fulfill our contractual obligations and provide services to you. (b) Legitimate Interests: To operate and improve our services, ensure security, prevent fraud, and communicate with you about your account. (c) Legal Obligations: To comply with applicable laws, regulations, and legal processes. (d) Consent: When you have provided consent for specific processing activities, such as marketing communications. You can withdraw your consent at any time. (e) Vital Interests: To protect the vital interests of you or others, such as in emergency situations.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with the following parties: (a) Service Providers: We share information with third-party service providers who help us operate our services, including: - Payment processors (e.g., Stripe) for payment processing - Cloud infrastructure providers (e.g., AWS, GCP, Azure) for hosting and storage - Analytics services (e.g., Google Analytics) for usage analysis - Email service providers for communications - Customer support platforms for support services These service providers are contractually obligated to protect your information and use it only for the purposes we specify. (b) Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. (c) Legal Requirements: We may disclose information when required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of our users or others. (d) With Your Consent: We may share information with third parties when you have provided explicit consent. (e) Aggregated Data: We may share aggregated, anonymized data that does not identify individuals for analytics, research, or business purposes.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include: (a) Encryption: We use encryption in transit (TLS/SSL) and at rest to protect your data. (b) Access Controls: We limit access to your personal information to authorized employees, contractors, and service providers who need it to perform their duties. (c) Security Monitoring: We regularly monitor our systems for security vulnerabilities and threats. (d) Regular Audits: We conduct regular security audits and assessments. (e) Secure Infrastructure: We use secure data centers and infrastructure with physical and digital security measures. (f) Incident Response: We have procedures in place to respond to security incidents. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include: (a) Active Accounts: We retain information for as long as your account is active or as needed to provide services to you. (b) Inactive Accounts: If you close your account, we will retain certain information for a reasonable period after account closure, as necessary for: - Compliance with legal obligations - Resolution of disputes - Enforcement of our agreements - Prevention of fraud and abuse (c) Legal Requirements: We may retain information longer if required by law, regulation, or legal process. (d) Business Records: We may retain certain information as business records for legitimate business purposes. (e) Deletion: When we no longer need your information, we will delete or anonymize it in accordance with our data retention policies. Server data and backups are typically retained for a limited period after account closure. You should maintain your own backups of important data.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information: (a) Access: You have the right to access and receive a copy of your personal information. (b) Correction: You have the right to correct inaccurate or incomplete personal information. (c) Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business interests). (d) Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format. (e) Objection: You have the right to object to processing of your personal information based on legitimate interests. (f) Restriction: You have the right to request restriction of processing of your personal information. (g) Withdraw Consent: If processing is based on consent, you have the right to withdraw consent at any time. (h) Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us. (i) Account Settings: You can manage certain information through your account settings. (j) California Privacy Rights (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, please contact us at host@plex.gg. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer information internationally, we take steps to ensure that your information receives adequate protection, including: (a) Standard Contractual Clauses: We use standard contractual clauses approved by relevant data protection authorities. (b) Adequacy Decisions: We may transfer to countries that have been deemed adequate by relevant data protection authorities. (c) Other Safeguards: We may use other appropriate safeguards as required by applicable law. If you are located in the EEA or UK, your information may be transferred to the United States or other countries. By using our services, you consent to the transfer of your information to these countries.
12. Children's Privacy
Our services are not intended for children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18. If you believe that we have collected information from a child under 18, please contact us immediately at host@plex.gg, and we will take steps to delete that information. If you are under 18, you must have your parent or guardian's permission to use our services.
13. Third-Party Links and Services
Our services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit. This Privacy Policy does not apply to information collected by third parties, even if linked from our services.
14. Data Controller and Contact Information
Plex Host is the data controller responsible for your personal information. If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: host@plex.gg Website: https://host.plex.gg For users located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by: (a) Email: Sending a notice to the email address associated with your account (b) Website Notice: Posting a prominent notice on our website (c) Service Notification: Sending a notification through our services We will provide at least 30 days notice before material changes take effect. Your continued use of our services after the changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using our services and close your account before the changes take effect. The "Last updated" date at the top of this Privacy Policy indicates when it was last revised.